Incidents | SalesAPE Incidents reported on status page for SalesAPE https://status.salesape.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/d6154802178a87267a2f5ae7b5dc6c35.png Incidents | SalesAPE https://status.salesape.ai/ en Client portal & service downtime https://status.salesape.ai/incident/906655 Wed, 27 May 2026 16:43:00 -0000 https://status.salesape.ai/incident/906655#70ff6c6cbee6aa9ee0faf34b7132ff88f94a963075c3f2f774fd2a94d63faff7 We are aware of intermittent downtime that occurred earlier today between approximately 3:15pm and 4:15pm (BST), lasting a total of 30 minutes. During this time, clients may have experienced errors when attempting to log into the client portal, and messages processed during this period (including legacy follow-ups) may not have been sent. The issue appears to have been caused by a surge in inbound message traffic combined with a number of workflow runs scheduled during this peak period. We are currently deploying an update intended to improve the system’s ability to handle these spikes in activity. Over the coming weeks, we will continue working on further enhancements to increase overall service capacity and availability. Increased errors and timeouts https://status.salesape.ai/incident/883171 Wed, 29 Apr 2026 15:06:00 -0000 https://status.salesape.ai/incident/883171#82ca4a46936f24273590d72c59f65d629dc87cc019c55ed51b40107adca1a18c A fix has been deployed. We are continuing to monitor service stability. Increased errors and timeouts https://status.salesape.ai/incident/883171 Wed, 29 Apr 2026 12:09:00 -0000 https://status.salesape.ai/incident/883171#cf3450de1d72302bd22d9d09b39a7471f4d55b4c609b2e335b31f2fa89c3038e We're aware of an issue causing occasional errors and timeouts in the portal and are working on a fix. Delayed workflow runs and follow-up sends https://status.salesape.ai/incident/872456 Thu, 16 Apr 2026 11:13:00 -0000 https://status.salesape.ai/incident/872456#e2b3e2097b3ff6bbcb2e62bfc24b3029a7299310e99e605757735f0af1a58e68 The issue was related to performance issues with the inngest platform yesterday in addition to memory exceptions being thrown by our inngest workers during follow-up sending. We have deployed a fix and this issue should now be resolved. Delayed workflow runs and follow-up sends https://status.salesape.ai/incident/872456 Wed, 15 Apr 2026 17:14:00 -0000 https://status.salesape.ai/incident/872456#12a6d7eefcb327e840a6d8b7b16c883e565eeab35733ddc3456fe4f1d29480ee We are aware of an issue impacting some core flows resulting in delayed message sends and the delivery of follow ups. We're investigating and will update shortly. Disruption in message delivery and CRM syncing https://status.salesape.ai/incident/747452 Mon, 20 Oct 2025 08:41:00 -0000 https://status.salesape.ai/incident/747452#8f024094efb4343555dc5382e2e358d2208c9d9a95f85ad635fc68cee5e77b9d We are experiencing outages with SMS and WhatsApp message delivery and some CRM syncing due to an ongoing AWS incident (https://health.aws.amazon.com/health/status ) with their US1 Region.