We are aware of intermittent downtime that occurred earlier today between approximately 3:15pm and 4:15pm (BST), lasting a total of 30 minutes.

During this time, clients may have experienced errors when attempting to log into the client portal, and messages processed during this period (including legacy follow-ups) may not have been sent.

The issue appears to have been caused by a surge in inbound message traffic combined with a number of workflow runs scheduled during this peak period.

We are currently deploying an update intended to improve the system’s ability to handle these spikes in activity. Over the coming weeks, we will continue working on further enhancements to increase overall service capacity and availability.