We are aware of intermittent downtime that occurred earlier today between approximately 3:15pm and 4:15pm (BST), lasting a total of 30 minutes.
During this time, clients may have experienced errors when attempting to log into the client portal, and messages processed during this period (including legacy follow-ups) may not have been sent.
The issue appears to have been caused by a surge in inbound message traffic combined with a number of workflow runs scheduled during this peak period.
We...